A response from Star Alliance

They replied today! After nearly two weeks, they have put together the following;

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Hello,

We would like to inform you, however, that Star Alliance is a network of 27 individual airlines.

Thank you for your feedback.We will forwarded your feedback to our department.

Thank you once again for your time.

Regards,
Star Alliance Help Desk
STAR ALLIANCE
THE WAY THE EARTH CONNECTS
www.staralliance.com